Q - What are the age restrictions for children?
A – Please note babies and toddlers are not admitted to the theatre. General guidelines state that age 5 years and over is recommended but more specific age limits may apply with differing productions. Children must be able to sit, unaided, in their own seat and be attentive to the performance so as not to distract other paying members of the audience. Admittance to the auditorium shall always be at the discretion of the management.
Q – Where can my tickets be posted?
A – Tickets will only ever be posted to the UK billing address of the credit card holder except if the performance is within 5 days where tickets are left for collection at the box office within half an hour before the performance start time.
Q – Where can I collect my tickets from?
A – If your tickets are left for collection at the theatre box office they can be collected within half an hour before the performance start time
Q – What happens if my tickets are lost?
A – Please note if you loose your tickets or the tickets are lost in transit please contact us and we will try and duplicate tickets for collection at the box office on the night. Please note we are not always able to duplicate tickets and if we are we will only ever leave tickets for collection at the box office, for security reasons we NEVER send out duplicate tickets
Q - Is there a dress code for West End Theatres?
A - There is no strict dress code for any of the theatres in London. Smart/Casual is fine, unless otherwise advised.
Q - What time should I arrive at the theatre?
A - It is a good idea to arrive at the theatre at least half an hour before curtain. There is a bar in most theatres, so you can wait in comfort.
Q - What is a 'matinee' performance?
A - A matinee is the early afternoon performance, though a few theatres have a late matinee at around 5pm. Most theatres have a mid-week matinee and a Saturday matinee.
Q - What if I am unable to use my tickets?
A - Tickets are sold on a no refund no exchange basis but please contact Encore Tickets through the contact form if you are unable to use your tickets as sometimes Encore may be able to put the tickets on re-sale. Please note if Encore are able to try and re-sell the tickets, the original tickets will need to be returned to Encore's Offices for resale.
The following resale charges are incurred if we are able to re-sell your ticket:
Full Price Tickets: If we are able to resell the tickets, the customer will receive the face value of the tickets only
Discount Tickets: We will refund the amount minus 10% if resold to another client.
Meal Packages: We will refund the amount minus £5 per package if the package resells.